At Greenwich Flowers, we take immense pride in our reputation as a trusted local florist, dedicated to serving households and businesses throughout Greenwich. Our priority is ensuring that every bouquet and arrangement arrives at its destination looking beautiful and fresh. We stand by our Fresh Flowers Guarantee—every order delivered within Greenwich is crafted and transported with the utmost care to ensure optimal freshness and longevity.
While we work hard to maintain our high standards, occasionally, issues can arise during transit. If your flowers arrive damaged or you notice any visible issues with your order upon delivery, we want to resolve this promptly and to your complete satisfaction. Please inspect your delivery as soon as it arrives and inform us within 24 hours if anything is amiss. We may request a photo of the flowers received to help us better understand the issue and provide a swift solution.
We guarantee that all fresh flower deliveries within Greenwich will remain vibrant and healthy for a minimum of five days from the date of arrival, provided they are cared for according to our recommended care guidelines (supplied with every bouquet). If you feel your flowers have failed to meet this expectation within the freshness window, please reach out to us as soon as possible so we can address your concern and uphold our promise.
Your satisfaction is our top priority. In the rare event that your flowers do not meet our freshness or quality guarantee, or if your order is damaged during delivery, we offer several options:
We aim to handle all claims promptly and fairly. After verifying the nature of your concern, our team will discuss which resolution best suits your needs. Our goal is always to make things right so you can continue to trust us with your important floral moments.
We value feedback from all our customers—households and businesses alike—across Greenwich. If you wish to raise a concern or are unhappy with any aspect of our service or your order, please contact us directly with your order details and a description of the issue. The more information you provide, including photos if relevant, the more efficiently we can address your complaint.
Our customer care team reviews every complaint carefully and will respond with an initial resolution or request for further information within one working day. We always aim to resolve issues to your satisfaction swiftly, and use every complaint as an opportunity to improve our products and service for the local Greenwich community.
As a dedicated Greenwich florist, we believe in building long-term relationships with our customers. From delivering to your home to assisting local businesses with stunning flower arrangements, we are committed to providing beautiful, fresh flowers backed by responsive, caring service every time. Thank you for choosing us for your flower needs—your trust means everything to us.
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