Welcome to Greenwich Flowers. These Terms & Conditions (“Terms”) establish the framework for the use of our flower delivery services for customers in Greenwich and surrounding areas. By placing an order with Greenwich Flowers via our online platform, you agree to be bound by the following terms. Please read them carefully before placing your order.
Greenwich Flowers supplies fresh, high-quality floral arrangements for personal and business customers in the borough of Greenwich and surrounding localities. These Terms apply to all customers who place online orders for delivery to postcodes within these areas.
All orders for online flower delivery in Greenwich are subject to availability and acceptance. Here’s how our order process works:
Greenwich Flowers sources only the freshest blooms. However, due to seasonal or supply constraints, we may need to substitute certain flowers, foliage, or packaging. If substitution is necessary, we guarantee it will be of equal or greater value, and we will maintain the overall style and colour palette of your chosen arrangement.
Our online flower delivery Greenwich service covers the borough and local neighbouring postcodes. Delivery charges, where applicable, will be clearly displayed at checkout. Standard and premium delivery options are available; specific cut-off times are stated on our website. Delivery times are approximate. We will endeavour to deliver within the date requested but delays can occasionally occur due to unforeseen circumstances (such as weather or traffic). If no one is available at the recipient’s address, we may leave the flowers in a safe place or with a neighbour; we will leave an explanatory notification card.
Accepted Payment Methods: Greenwich Flowers accepts payment online via credit/debit cards and other secure electronic payment methods as displayed at checkout. All prices listed include VAT unless otherwise stated. Orders will not be processed until full payment has been received and cleared.
Payment Security: We use trusted third-party payment processors. Your payment information is processed securely, and we do not store complete card details on our systems. Please refer to our Privacy Policy for information about handling of personal data.
Your Right to Cancel: You may cancel or amend your online flower delivery order provided you notify us before your order is prepared or dispatched. The window for cancellation may vary, but generally:
To request a cancellation or amendment, use the contact methods detailed on our website. Cancellations after dispatch may not be possible and may not be eligible for a refund. We cannot accept cancellation for custom, bespoke, or personalised products once preparation has begun.
Our Right to Cancel: Greenwich Flowers reserves the right to cancel any order, for example, in the event of stock unavailability, inability to deliver to a given address, or suspected fraudulent activity. In such cases, we will notify you and refund all payments in full.
Due to the perishable nature of flowers, returns are accepted only in cases where the product is found to be faulty or does not conform to your order. If you are dissatisfied with the quality or condition of your flowers upon delivery, contact us promptly (ideally within 24 hours). We may require photographic evidence to process your complaint and, if appropriate, may offer a replacement, partial refund, or full refund. Our decision is final but always aims for customer satisfaction.
Greenwich Flowers endeavours to provide the best online flower delivery service in Greenwich, but we cannot accept liability for:
Our total liability for any claim arising in connection with your order will not exceed the total price paid for the goods supplied.
By placing an order for flower delivery via our website, you agree to use our platform for lawful purposes only. You may not misuse any of the website’s content, attempt unauthorised access, or infringe on any intellectual property rights. We retain the right to update these Terms, and patrons should check for updates before placing new orders.
We handle your personal data with utmost care and process your information strictly for the purpose of order fulfilment, customer service, and marketing (subject to obtaining your consent where required). Our Privacy Policy explains how we collect, use, and protect your data. We never share your information except as required to fulfil your order or by law.
We cannot be held liable for delays or failed deliveries due to events outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, traffic congestion, or pandemic-related restrictions. We will contact you as soon as possible to inform you of any issue and discuss alternative arrangements or offer a refund where appropriate.
Greenwich Flowers reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be published on our website. Your continued use of our services following the publication of changes constitutes your acceptance of the amended Terms.
If any part of these Terms is found to be unlawful, invalid, or otherwise unenforceable, then that provision shall be deemed severed from the remaining Terms, which will remain fully valid and in effect.
These Terms & Conditions, and any disputes or claims arising under or in connection with them, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions, together with our Privacy Policy and any written order confirmation, constitute the entire agreement between you and Greenwich Flowers regarding your use of our online flower delivery services in Greenwich and the surrounding areas.
If you have questions regarding these Terms & Conditions or require advice before ordering, please get in touch via our online contact form or as directed on our website.
Please print and retain a copy of these Terms & Conditions for your records.
Thank you for choosing Greenwich Flowers for your online flower delivery in Greenwich and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Greenwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Greenwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
